FAQ

My Account & My Orders

What is My Account?

We’ve made it easy for you to view and update your account and orders any time through “My Account” after you sign in to your account. With “My Account” on Dress Me Ethnic you can

  • Manage/edit all your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your order

How do I know my order has been confirmed?

Once your payment has been successfully made, your order is processed immediately. We will send a confirmation mail for your order, to the email address associated with your account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

Shopping and Payment

How do I make a payment for a purchase?

We offer multiple methods to make payments for your order: Credit Card, Debit Card, Net Banking, Bank Transfer. All Credit/Debit card details remain confidential and private. Dress Me Ethnic and our trusted payment gateways use SSL encryption technology to protect your card information.

How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private. Dress Me Ethnic and our trusted payment gateways use SSL encryption technology to protect your card information.

Order Status

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with us. To check the status of your pending orders, click on the “Sign In” link in the top right of any page on our store and Sign In to your account. This will take you to your Account page, where you can click on the “My Orders” link to view the status of all orders.
To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.

What do the different order status mean ?

  • Processing: We have received authorization from the payment gateway and are processing your order.
  • Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
  • Complete:Your order has been delivered at your specified delivery location.
  • Canceled : The order was canceled.

When and how can I cancel an order ?

You cannot cancel your order once placed.

Packaging, Shipping and Delivery

How are items packaged?

All items are carefully packaged at our warehouses – as to avoid any form of damage. We ensure the package is water proof with plastic wrap.

What is the estimated delivery time?

The estimated time of delivery is within 10-15  working days for domestic orders. All orders get shipped within 5 working days from the warehouse.

How will the delivery be done?

  • We process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

How can I track the delivery of my order?

All our items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.

Cancellations & Returns

How do I get a defective item replaced?

We have easy return policy so that you can buy our products at ease and without stress. Notify us of any problems, damages or defects within 7 days from the date of delivery, and we will try to resolve your refund request. In case of damaged products, please send us a photo of the damaged product within 7 days of receipt of the product. The return shipping to seller for the product will be borne by the seller if the seller is at fault else for any other reasons it has to be borne by the customer himself/herself.